An exclusive insight into how the Head of People Operations for Zappos.com manage people processes that deliver happiness.
Hollie is the Head of People Operations for Zappos.com. She has many years of experience in the world of human resources. Having started her HR career in 1996 Hollie joined the Zappos HR team in 2006. She has lead the transformation of Zappos from a traditional company structure to one based on trust and distributed authority. She’s been pivotal in working to deliver happiness and provide the best place for employees to work.
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Despite HR being a human-centric discipline, technology is rapidly evolving the conventions of good practice. We have put together a free 11 page e-book which includes:
– NASA’s perspective on the rise of the bots
– ‘Getting social’ with Deutsche Telecom
– Karen Brown at Baker McKenzie address humanised technology
– The concept of human robotic partnership




