When business leaders are trying to attract top talent, they must not forget to take care of their HR departments. Organizations can provide employees with greater efficiency and convenience by extending automation initiatives to their HR departments. This will keep them from becoming frustrated in their jobs. Robotic and AI solutions can be used to create excitement in employees and can also inspire executives to think of new ways that automation can be applied across the enterprise.
People often use AI and automation as interchangeable terms. Although they are not the same thing, they serve one purpose – to assist human beings in routine tasks. While the essence of automation is in the programming of machines to fulfil tasks, AI is about computers recognizing data patterns and automatically learning.
Let’s take a closer look at these phenomena and find out how you can use them in HR processes.
AUTOMATION IN HR
Automation isn’t only a prerogative of IT, industry, etc. It can easily be used in the HR department to increase efficiency, optimize employee output, and improve personnel satisfaction.
Many conversations are now about what HR teams can do to retain more employees within the organization. To fulfil this task, the HR department needs the support of its company, as the increasing workload on HR professionals (onboarding and offboarding cycles, for example), in addition to their normal responsibilities, can lead to burnout and drive them out of their jobs. Employers need to make sure that their HR departments are more efficient in order to not lose these important players. While many companies already use HR technologies to support their operations, is automation an integral part of their HR toolset as well?
There are many ways for companies to implement automation to improve employee experience, productivity, and increase bottom line. These are some of the effective and simple uses of automation in the HR department.
1. Keeping to the Schedule
Software robots can create reminders for employees, just as they can remind them of other items on their to-do lists. Remote employees may find it particularly helpful to have automated reminders, as they do not visit the office and aren’t get nudged for certain tasks in-person.
While most reminders are set by date and time, automatic reminders can be triggered once certain conditions have been met. Employees can even create robots that notify them when to clear the vents, for example. It’s not as difficult as it sounds to create an innovative automation application. Low-code application builders make it relatively easy for HR staff to create innovative apps – either personalized reminders or more complex apps.
2. Optimizing Onboarding
It is a complex process to onboard new employees. There are many steps and sub-processes involved in creating paperwork, setting up accounts and moving files between departments.
It’s not unusual for 90% of the onboarding tasks in organizations to be automated. An unattended software robot can be used as onboarding support for new employees. It provides valuable information about the company and sends out notifications about milestones. The robot also helps to orient new employees via Slack, SharePoint, etc., and helps customers to be brought on board using data from existing systems, while exchanging updated information with the CRM software. Unattended robots are better for data accuracy and efficiency. Automation offers the opportunity to increase HR efficiency and reliability, particularly in transactions and workflows that are subject to errors and bottlenecks.
3. Bettering relations with employees
HR professionals are stretched thin trying to manage increased talent retention efforts as well as their normal administrative tasks. Human resources teams could benefit from software robots to support their work. There are many people competing for their attention in the organization hierarchy, while budgets might not allow for additional HR staff.
Software robots are a great way to increase the efficiency of HR in getting people the information they need quickly. Robots are able to work together to receive the relevant information to answer employee requests and frequently asked questions about topics such as HR processes, payroll, benefits, and more. Robots can be set up to comply with GDPR, which allows them to aggregate data related to the requestor’s address and allow for personal data management if necessary. This support allows HR professionals to spend more time communicating with colleagues and less time searching for such opportunities.
4. Uplifting Mentorship Programs
When logistics are in control, companies can use their automation investments to fund more meaningful activities such as mentoring programs. If HR is already too stretched, managing a mentorship program can seem like a huge responsibility. At the same time, such programs are a great way to attract prospects and make employees feel valued. This is why it is important that organizations prioritize creating and supporting them. Software robots can help by assisting employees in assessing their careers and skills along with experts from the company.
In the second part of the article, we will learn more about AI and its use in HR. So many interesting facts are ahead!
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