“With Flip, we benefit from a centralized platform that consolidates all our tools in one place.”
Falk Schumacher
Project Manager Operations Transformation
Digitally Optimizing Manual Processes
68 depots. 550+ transport partners. Processing hundreds of thousands of parcels daily. GLS Germany‘s intricate structure required seamless communication with their responsible transport partners. However, they faced a hurdle in digitizing and improving manual processes. The game-changing solution? Introducing the Partner Hub, powered by Flip.
What GLS Required:
- Digitize decentralized paper-driven communication
- Secure centralized KPI communication – mitigate privacy risks
- Break down language barriers and make information more accessible
- Integrate existing tools in one platform
Why GLS Chose Flip? The Convincing Factors:
- Translation Feature: With DeepL integration, Flip enables one-click translation, ensuring important information is readily accessible in the right language.
- Usability: Flip‘s intuitive design makes it easy to use, even for non-digital native employees. Its familiar structure, similar to popular messaging apps, facilitates effortless adoption.
- All-in-One Platform: Flip is the central hub, integrating tools and communication functions into a single app, streamlining workflows and providing easy accessibility to all systems.
Flip as a Platform: GLS Partner Hub
In the dynamic world of parcel delivery, GLS recognized the need for a mobile solution to cater to evolving demands. The decision was swiftly made to adopt an app-based approach, leveraging the convenience of smartphones to provide access to critical information anytime, anywhere. The solution: Flip

Why Flip? In Detail
- Effortless Integration: Seamlessly integrate existing systems with Flip‘s platform design, requiring minimal programming effort for smooth implementation and scalability.
- Clear Menu: Access all information in one place through Flip‘s intuitive menu, providing a centralized hub for easy navigation.
- Personalized Service: Benefit from Flip‘s dedicated support and collaborative approach, ensuring a strong partnership from the beginning.
- MappingComplexity:SimplifyGLS‘scomplexcorporatestructure with Flip‘s features, providing clear visibility within the app.
- Internal Wiki: Streamlined Knowledge Management – Utilize Flip‘s page builder to create a transparent and accessible internal wiki, promoting efficient knowledge sharing and easy access to information.

The Partner Hub: Uniting All Transport Partners
In just 4 weeks, the Partner Hub facilitated a remarkable 80% registration rate among GLS‘ transport partners. The app‘s comprehensive access to relevant content played a pivotal role, equipping partners with better information and fostering increased engagement.
“The Partner Hub makes our communication more efficient. No more information gets left behind.”
Daniel Schädle
Senior Manager Operations Transformation GLS
An Example: Informed Earlier
Before Flip: Every night at 3 am, the number of parcels to be delivered gets released. However, the challenge lies in reliably sharing this information with everyone, making planning a more complex task.
With Flip: Automated postings in location groups deliver real-time parcel updates, allowing transport partners to take proactive action for efficient operations.
The Advantage: Planning becomes effortless, enabling transport partners to proactively adapt to fluctuations in parcel volumes ahead of time.
About GLS
Since 1989, GLS Germany has evolved from a collaboration of 25 carriers into a leading parcel service provider. With a workforce of 9,000 employees and 550 transport partners, their operations continue to thrive. The Partner Hub, their employee app, has been live since September 2022, elevating their commitment to excellence.
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